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| "the consummate leader is one who relentlessly aspires to think long term beyond the day’s crises..." |
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 Key Areas of Focus
Leadership Development
We will assist you in focusing on leadership behaviors, communication skills, group processes, content knowledge and the ability to assess results. Recognizing that the consummate leader is one who relentlessly aspires to think long term beyond the day’s crises, McIntosh and Associates will assist you in understanding the larger frame-work and broader implications of objectives, policies and procedures that can impact your organization’s growth and success.
Primary Objectives
Participants will:
- Understand behaviors and the process associated with team building
- Learn about the power of trust in leading change
- Develop strategies to preserve the internal and external equilibrium of the organization
- Gain a comprehensive understanding of total quality leadership
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| "The foundation of all organizations lies in its shared beliefs, mission and goals." |
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Organizational and Management/Development
The foundation of all organizations lies in its shared beliefs, mission and goals. McIntosh and Associates will facilitate a process to assist you in understanding the needs and nature of your clients, the skills of your team members, and the priorities of your stakeholders. Professional development and in-service training are provided based on a needs assessment that ultimately will guide the work needing to be accomplished. Organizational adjustments will improve efficiency and enhance desired results.
Primary Objective
Participants will:
- Understand the differences between management and leadership
- Learn and recognize the individual needs and contributions of all stakeholders
- Learn how to better apply effective interpersonal skills
- Improve their management and operational skills in order to analyze problems effectively and reach logical conclusion
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| "Evaluation is of little value unless some use is made of the results." |
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Monitoring and Assessing Results
Evaluation is of little value unless some use is made of the results. McIntosh and Associates will assist you in identifying evaluation design, audiences for the evaluation report, and in determining the information most pertinent to you. In addition, we will address the basic purposes of assessment, the use of assessment tools, including the timing and reporting. This evaluation is a process through which an organization assesses program/product and organizational effectiveness, along with providing information for continuous improvement.
Primary Objective
Participants will:
- Understand the need and use of program evaluation and the evaluation process
- Understand the need for self-assessment and the need to seek feedback from others
- Be able to use both formative and summative evaluation procedures
- Understand the use of due process procedures and legal assistance in addressing non-compliance, disciplinary and dismissal issues
- Understand the relationship between assessment and accountability and how it will lead to a better work ethic
- Be able to use data to drive the work of the organization
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| "...we must push for authentic standards linked to quality assessments." |
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Standards Based Training
Here, our principles will focus on how to improve the quality of your work through a set of performance standards and assessment. Our work, along with that of others, has uncovered the key to implementing standards and assessments in order to create sustainable accountability systems. We recognize that there will be strong headwinds, including turnover of top leadership and others employed in the system, in addition to changes in direction of corporate and board policies. We believe that in order to improve the quality of work and all stakeholders’ learning, we must push for authentic standards linked to quality assessments. We can help you with this trend, as we believe that taking standards seriously in the work place has profound implications for the organization, the priorities, and resources allocated to the organization.
Primary Objective
Participants will:
- Be able to clearly align performance to the standard
- Understand the reason to focus on a few key concepts to promote rigor and relevance to the organization
- Understand the challenges associated with moving from the norm to the highest standards
- Improve their skills in articulating expectations to stakeholders
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| "...improve customer satisfaction and insure continuity and quality care for your EOL patients/families." |
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Inpatient Palliative Care
McIntosh and Associates will help you improve customer satisfaction and insure continuity and quality care for your End-of-Life (EOL) patients/families. You will develop an increased awareness of EOL patients, establish relationships with local community agencies, and improve communication skills between nursing staff, physicians, and patients.
Primary Objective
Participants will:
- Learn to recognize signs and symptoms of the terminally ill patient
- Establish relationships and work closely with their local hospice centers
- Learn the importance of having a palliative program in their facility
- Learn how to better communicate with patient and families when there is a terminal diagnosis
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| "...everyone should have some control over their future medical needs." |
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Advance Directives
Accidents do happen, and serious illness can over take any of us, at any time. That’s why completing your Advance Directives early in life (not waiting for your golden years) allows you to have control over your medical care when in crisis. We are in a position to assist you in developing a plan for this most important area of your life, for everyone should have some control over their future medical needs.
Primary Objective
Participants will:
- Gain better understanding of Advance Directives and their importance
- Learn about the difference of each type of directive and decide which type of directive is best for the participant
- Learn where to locate copies of Advance Directive documents
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| "In the work place today, cultural diversity is not only accommodated, but welcome." |
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Focusing on Cultural Diversity
In the work place today, cultural diversity is not only accommodated, but welcome. It generates richness in perspectives and experiences, increasing the likelihood for connections within a world that is ever changing.
McIntosh and Associates will work with organizations to help them establish a need and regard for diversity in the workplace, develop recruitment, retention and talent development strategies, and increase cultural competence.
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If you are ready to work with a partner who has a commitment to excellence, then contact us at 904-260-6967.
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